These are just a few questions that are frequently asked by our customers that you might find useful. Please give our experienced sales team a call at (650) 577-8120 for any other questions or concerns that you may have while planning your event.
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What are your office hours?
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We are open from 8am-5pm Monday through Friday and have a 24-hour on-call service for any last minute needs or concerns.
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What is needed to place an order?
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We require your name, address, phone number, location of event, a valid drivers license and a major credit card. Your credit card will be simply on hold for a security deposit. If you would like to pay with cash, we will need a deposit equal to the replacement cost of the equipment, which will be refunded upon the return of equipment.
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How far in advance should I place my reservation for equipment rentals?
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We suggest placing your order at least 10 days before the event. Further advanced orders will ensure the equipment’s availability.
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Is there a minimum order?
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No, we will deliver one chair if you want.
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What if we lose or damage the rental equipment?
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There will be a replacement charge on each item that is lost or damaged.
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How long is a rental period?
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A rental period is a 2-day rate. Weekend rentals are usually dropped off Friday and picked-up on Monday. For longer rental durations, please contact a sales representative for rate information.
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Do I have to be home for a delivery?
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No, you don’t have to be home for deliveries, as long as you have arranged with our sales representative for the equipment to be dropped off at a safe location on site.
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Can I pick up the equipment myself?
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Yes, Will Call is available 8am-5pm Monday through Friday. Also, you should make sure you have a sufficient amount of space in your vehicle to transfer the equipment.
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With a delivery, do your drivers set up and break down equipment?
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We will be in charge of setting up and taking down any lighting, tenting, stages, or dance floors. All other equipment will be stacked within 50 feet of our truck in a proper location upon delivery, and should be put back in the same location for pick up. All other set-up and take down services are available at anytime for an additional charge.
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Am I delivery for cleaning plates, glasses, or silverware?
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No, you are not responsible for the cleaning of equipment. All plates and silverware are required to be scraped and put back into the proper containers that they arrived in. If equipment is not scraped of food, then a cleaning fee will be issued.
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Do I wash the linen?
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Absolutely not, we will provide you with the proper linen bags for you to collect and place the linen into. We ask for you to shake free all linens of confetti or food and to discard any hangers.
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Do you rent tents?
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Yes, tents are available in many shapes, sizes and colors. One of our knowledgeable tent specialists will perform an onsite consultation prior to your event to go over any details or concerns you might have.
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At Your
Party Rental Company, your party is considered our party. We are here
to make your vision come true with ease and efficiency. You will enjoy
our competitive prices and professionalism with every step of the way.
We look forward working with you and appreciate your time.
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